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FAQ
0. Is it real wood?
Yes, it’s real wood that we burn ourselves. We use regional pine that’s treated to last a lifetime.
1 . Does the charred surface stain or brake?
No. We protect it with five layers of special wax so it does not stain or break.
2. Does it smell like burnt wood?
No. The smell from burning fades after a few days during the creation process. When the lamp arrives to you, it does not have any smell.
3. How much Light does it give?
In the dark, the lamp fills the room with a soft, warm light. The copper panes reflect off each other and create a pattern of light rays on the ceiling. Think of it as a mood light or an accent lamp. It does not sufficiently light the room for everyday activities.
4. Won't the copper go green or get stained?
We coat the copper with varnish so it does not react to fingerprints. It may change tone slowly over the years, but it does not turn green or oxidize.
5. How long does the order take?
It depends on our current production queue. Once you’ve filled the order request, we’ll contact you and provide an estimated delivery time. All of our lamps are designed and crafted to order, and production takes approximately 3 weeks, plus around 1 week for shipping.
6. Do you give any guarantee?
Yes. We offer a lifetime guarantee on our lamps. We put maximum attention and care into each piece to ensure it lasts a lifetime and across generations. We want it to be a lasting piece.
7. What if something happens during delivery?
If the lamp arrives damaged, we take full responsibility for resolving the situation.
8. How do I know you are legitimate business?
We are registered in the Estonian Business Registry and operate under Estonian and European law. In case of any complaints, it is possible to turn the Estonian Consumer Protection Authority. We use only verified payment methods (PayPal) for your and our security. We have numerous existing customers, and we are always happy to arrange a face-to-face video call or take any other steps to make you feel safe.
9. Can I order anything totally custom?
Yes. Just reach us out at info@yaki.design or Whatsapp: +372 5519216 and let's find the solution together.
10. Is the lamp suitable for outdoors?
By default, it is not, but if you let us know your preference, we can make it.
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